How clubs use Rally+ to cut costs and modernize operations

City Racquet Center operates two locations with a shared membership base. Their existing software required separate accounts per location, which meant members had to maintain two logins, staff couldn't see cross-location availability, and management had to manually consolidate reports from both facilities to get a full picture of the business.

The pro shop inventory was tracked in a general-purpose retail POS system that had no connection to member accounts. Stringing orders were logged in a paper notebook — string type, tension, and pickup date all written by hand. When a member asked about their racquet, the pro shop manager had to physically check the notebook. Monthly pro shop reports required an hour of spreadsheet work.

With 800+ members across two locations, communication was a constant challenge. Court closure announcements went out as mass emails that most members ignored. Coaches at Location B had no way to see if their regular students had booked at Location A. The general manager spent significant time each week pulling activity reports from two separate systems and reconciling financials manually.

City Racquet Center migrated both locations to Rally+ under a single multi-location account. Members see availability across both facilities from one login. Staff see a unified schedule with location filtering. Management gets consolidated reporting across the entire operation — revenue, utilization, member activity, and pro shop sales — without spreadsheet gymnastics.

The pro shop module replaced both the legacy POS and the stringing notebook. Members submit stringing orders through the app with their preferred string and tension saved to their profile. The stringing queue is visible to staff at both locations. Manufacturer catalog import populated the product database in minutes instead of the weeks it took to manually enter inventory. Targeted announcements reach the right members at the right location — court 5 resurfacing at Location A only goes to members who've booked on court 5.