Privacy Policy

Last updated: August 2026

1. Information We Collect

We collect information you provide directly: name, email address, club name, and any messages you send through our contact forms. We also collect usage data through privacy-respecting analytics.

2. How We Use Your Information

We use your information to provide and improve Rally+, respond to your inquiries, send service-related communications, and ensure security of our platform.

3. Data Security

We protect your data with TLS 1.2+ encryption in transit and AES-256 encryption at rest. We use enterprise-grade authentication with MFA support and maintain complete tenant isolation between clubs.

4. Data Retention

We retain your data for as long as your account is active. To delete your account and associated data, see Section 6 below.

5. Third-Party Services

We use cloud infrastructure for hosting and service delivery. We use PaySec for payment processing. We do not sell your data to third parties.

6. Delete Your Rally+ Account

Rally+ has three kinds of account, and how each one is deleted depends on who it belongs to. If you signed yourself up, you have a member account and you can delete it in the app at any time.

Club members — delete in the app

Settings → Security → Delete Account. If you cannot get into the app, email support@rally.plus from the address on your account with the subject “Delete my account” and we will action the same request for you within two business days.

Before you delete: any outstanding balance owed to your club must be settled first. The app shows the amount if you have one; if you email us, we will tell you what is owed.

What happens: your account is marked for deletion and scheduled for permanent deletion 90 days later. During those 90 days you can still sign in to recover it, in case the request was a mistake. After 90 days your login is permanently deleted and your member profile is retired — your name, contact details, saved racquets, notification preferences and stored payment-method references are no longer accessible or used.

What we and your club may retain: records we are legally required to keep, such as completed financial transactions and tax records, and information needed for security and fraud prevention. These are kept only as long as the law requires. Your club also retains its own booking and payment records for sessions you attended, as the business of record.

Club staff accounts

Staff accounts — coaches, front-desk and other club employees — are created by the club that employs them, by invitation. There is no way to sign up as staff, and the account belongs to the club rather than to the individual. If you are staff and want your access removed, ask your club; they can remove it at any time from their staff settings. If you have also signed up as a member of that club, that member account is yours and you can delete it yourself as described above.

Club owner accounts

A club owner’s login is the club’s business account, so deleting it closes the club’s account with us rather than one person’s. That cannot be done with a single tap: the club’s payment processing has to be closed with our payment provider (PaySec) and its acquiring bank, and the club’s own data — its services and programs, pro shop inventory, courts and other resources, and the booking, member and payment records it is legally required to keep as the business of record — has to be exported to the club first. Email support@rally.plus from the address on the account with the subject “Delete my account” to start this. We will respond within two business days to confirm the request and set out the remaining steps, and we complete the deletion once your data has been exported to you and your payment processing is closed.

Questions about any of this: support@rally.plus

7. Contact

For privacy-related inquiries, contact us at support@rally.plus.