Everything you need to run a world-class tennis club

Your schedule is the heartbeat of your club. Rally+ gives you a single, color-coded calendar that shows every court, every session, and every conflict across your entire facility. Drag and drop to reschedule a lesson. Click to create a clinic. Set up recurring weekly sessions — morning open play, Wednesday night doubles league, Saturday junior clinics — and let Rally+ handle the rest. When two things try to occupy the same court at the same time, conflict detection catches it before your front desk does.

Waitlist management is built into every session type. When a popular clinic fills up, members join the waitlist and get automatically promoted when a spot opens — no phone calls, no sticky notes, no "I thought I was next" disputes at the front desk. Members get notified instantly, and the system logs everything so you always know who was offered what.

For tournaments and events, Rally+ supports multi-court sessions so you can block off four courts for a round-robin without creating four separate bookings. Guest booking lets non-members reserve courts through a member sponsor, so your Saturday morning doubles group can include visiting players without workarounds. Compare that to the old way: a paper court sheet on the bulletin board, a spreadsheet for waitlists, and a front desk fielding phone calls all day.

Every member has a complete profile in Rally+ — contact info, emergency contacts, profile photo, booking history, attendance records, and membership status. You can see at a glance who your most active members are, who hasn't booked in three months, and who has an outstanding balance. No more digging through spreadsheets or cross-referencing three different systems to answer a simple question.

Onboarding new members is designed to be frictionless. You can invite members via email with a custom club code, or let them self-register through your club's branded portal. When a new member signs up, Rally+ automatically creates their profile, assigns the correct member type (Adult, Junior, or custom), and gives them immediate access to book courts and view the schedule. The days of paper registration forms and manual data entry are over.

For clubs with complex membership structures, Rally+ supports multiple member types with different access levels and booking privileges. Junior members can be restricted from certain time slots. Guest passes can be tracked and limited.

Running a club means managing a team — head pros, assistant coaches, front desk staff, fitness instructors, and maintenance. Rally+ gives every role exactly the access they need and nothing they don't. Head pros see their full schedule and get notified when members register for their lessons. Front desk staff can check members in and manage the daily calendar. Owners get the full dashboard with financial reports and member analytics.

Coach profiles include professional certifications (PTR, USPTA, USPTA Elite Professional) so members can see credentials when booking lessons. Staff invitations work the same way as member invitations — send an email, they click a link, and they're set up with the right role and permissions. When a member registers for a coach's session, the coach gets an automatic notification so they can prepare. No more scribbled notes in the break room.

Performance tracking gives you visibility into coach utilization, session fill rates, and revenue generated per staff member. You can see which time slots are underbooked, which coaches have waitlisted sessions, and where there's room to add capacity. It's the data you need to make staffing decisions with confidence instead of gut feel.

Payments are where Rally+ diverges completely from legacy platforms. Because Rally+ is included with PaySec payment processing, there's no separate software fee layered on top of your processing costs. Members pay for lessons, clinics, memberships, and pro shop purchases — and the transactions flow through PaySec with standard, competitive processing rates. Your club isn't paying twice.

For group sessions, auto cost-splitting divides the court fee evenly among registered players so the front desk doesn't have to do math. Annual memberships can be configured with auto-renewal, and the system sends reminders before charges are processed.

Outstanding balance tracking means no more chasing payments manually. You can see who owes what, when their last payment was, and what it was for. Compare that to the old approach: a spreadsheet of who-paid-what, end-of-month reconciliation headaches, and the awkward conversation when a member claims they already paid for last Tuesday's clinic.

If you run a pro shop, you know the pain of managing inventory across handwritten logs, generic POS systems, and the coach's mental model of "I think we're low on Babolat overgrips." Rally+ brings your pro shop online with a product catalog, inventory tracking, stringing orders, and revenue reports — all connected to the same platform your members already use.

The product catalog supports manufacturer import from Wilson, Babolat, Head, and others — so you're not manually entering every SKU. Low-stock alerts notify you before you run out of best-sellers. Members can submit racquet stringing orders through the app with their preferred string type and tension saved to their profile, so there's no back-and-forth about "did they want 55 or 57 pounds?" The stringing queue is visible to staff, and members get notified when their racquet is ready.

Revenue reports break down pro shop sales by product category, time period, and payment method — giving you the data to make smart purchasing decisions. You can see which products move and which ones sit on the shelf, spot seasonal trends, and plan inventory accordingly. Before Rally+, most shops relied on end-of-day register counts and annual inventory audits. Now it's real-time.

Your service catalog is how members discover and book what you offer. Rally+ lets you define every service type your club provides — private lessons, semi-private lessons, group clinics, cardio tennis, ball machine rental, and any custom service — with pricing, capacity, duration, and member type restrictions. A Saturday morning junior clinic might be limited to 12 participants, restricted to Junior members, and taught by a specific coach. All of that is configured once and enforced automatically.

Group clinics with capacity limits are where Rally+ really shines compared to manual management. When a clinic fills up, the waitlist activates. When someone cancels, the next person on the waitlist is automatically promoted and notified. No more phone trees. No more "I didn't know there was a spot." The system handles the logistics so your staff can focus on the experience.

For clubs with specialized offerings like ball machine rental or guest court passes, Rally+ treats these as first-class service types with their own pricing, availability windows, and booking rules. Everything flows through the same calendar, the same member portal, and the same reporting system — so you have a complete picture of your club's operations in one place.

Communication at a tennis club happens in waves — booking confirmations, session reminders, waitlist promotions, coach assignments, membership renewals, and one-off announcements. Rally+ automates the routine messages and gives you tools for the rest. Members receive email and push notifications for every booking action: confirmed, cancelled, waitlisted, promoted, or changed. Coaches get notified when members register for their sessions.

The announcement system lets you target messages to specific groups — all Adult members, just Junior members, or members registered for a specific program. Need to announce a court closure for resurfacing? Send it to members who've booked on those courts. Running a promotion on pro shop racquets? Target members who've purchased racquets in the past six months. It's not a bulk email blast — it's communication that's relevant.

All email delivery runs through Amazon SES for high deliverability, and push notifications reach members through the CMA on iOS, Android, and desktop. Members can manage their notification preferences, so the person who wants a reminder 24 hours before their lesson gets one, and the person who doesn't, doesn't. Compare that to the old approach: a generic email newsletter that goes to everyone, and a whiteboard in the lobby for everything else.

Members expect a mobile experience. Rally+ delivers it through CMA — the Client Mobile App — which is an installable progressive web app that works on iOS, Android, and desktop. Members add it to their home screen from the browser (no App Store download, no approval delays) and get a native-feeling experience with your club's custom branding: logo, colors, and app name.

From the CMA, members can browse the schedule, book courts, join waitlists, view their booking history, submit pro shop orders, and check in via QR code — all without calling the front desk or walking to the counter. Push notifications keep them informed about booking confirmations, waitlist promotions, and announcements. Offline support with auto-sync means the app works even with spotty cell service at the courts.

For clubs, the CMA reduces front desk traffic and phone calls while giving members the self-service convenience they expect from every other service in their lives. Your members can book an Uber, order groceries, and reserve a restaurant — they should be able to book a court just as easily. That's what CMA delivers.

Knowing who's actually at your club — not just who booked — matters for operations, safety, and revenue. Rally+'s check-in system gives every booking a unique QR code. Members pull up the code on their phone, staff scans it with any device, and check-in is recorded instantly. No manual attendance sheets, no "I forgot to sign in," no retroactive guessing about who was on court 3 at 4 PM.

Self-service kiosk mode turns any tablet into a check-in station. Place it at the entrance, and members scan themselves in when they arrive. Real-time attendance shows staff who's on-site right now, and no-show tracking identifies members who book but don't show up — a critical metric for clubs with high-demand time slots. If court time is premium at your club, you need to know who's using it and who isn't.

Check-in history gives you long-term data on facility usage patterns. You can see peak hours, popular time slots, and usage trends across weeks and months. That data informs decisions about when to add clinics, when to offer discounts on underused time, and how to optimize your court schedule for maximum utilization.

You can't improve what you don't measure. Rally+'s dashboard shows you the numbers that matter: today's bookings, active members, revenue, court utilization, and pro shop sales — all at a glance. Drill into any metric for detailed breakdowns by time period, service type, staff member, or payment method. No more waiting until the end of the month to know how your club is performing.

Revenue reports go beyond a single total. See revenue by service type (lessons vs. clinics vs. memberships vs. pro shop), by staff member, by time period, and by payment method. Staff performance reports show coach utilization, session fill rates, and revenue per instructor — the data you need for compensation conversations and staffing decisions. Member activity reports identify your most engaged members and your at-risk members who haven't visited in 30, 60, or 90 days.

Guest booking analytics show how many non-members are using your facility, who's sponsoring them, and whether they convert to memberships. Pro shop sales reports break down by product category with trend analysis. And when you need the raw data, CSV export puts everything into a spreadsheet. The old way was a register count, a paper logbook, and a quarterly "how are things going?" conversation. Rally+ replaces that with real-time data you can act on today.

When something goes wrong — a booking glitch, a payment question, a feature request — members and staff need a way to report it that's better than a phone call or a passing comment in the lobby. Rally+'s built-in support system lets anyone submit a ticket directly from the app. What makes it different: members can attach a screen recording that shows exactly what they're experiencing, so your team (and ours) can see the problem instead of guessing from a description.

The staff support dashboard shows all open tickets with status, priority, and assignment. Tickets flow through a response and resolution workflow with status tracking, so nothing falls through the cracks. Members can see the status of their ticket in the app — no more "did they get my email?" uncertainty. For issues that need Rally+ team intervention, tickets can be escalated directly to our support team, who actually know how tennis clubs work.

This is a small feature that makes a big difference in day-to-day operations. Before Rally+, support meant a shoebox of sticky notes, an overflowing email inbox, and a whiteboard in the back office. Now it's tracked, transparent, and fast.